We service Manhattan, Brooklyn and Queens areas
Questions and answers
Q. What advice do you have for a customer looking to hire a provider like you?
A. A provider should have a list of questions in regards to the condition of your apartment. It is important to know your client base, therefore, understanding the reason the client decide to hire a cleaning company. The cost should never be the first aim of discussion. It should be about making sure there is a an understanding of what the client want to get done.
Q. What important information should clients thought through before seeking you out?
A. Clients should always have an idea of what he or she wants to get done. If you can make a list that would be great
Do you carry insurance for damage?
Yes we do. While every effort is made to use great care in your home, sometimes accidents do happen. Our cleaners are trained to immediately notify our office (and you) if something is broken or damaged so that we can handle the situation as soon as possible. If we should break or damage something, we will make every effort to have the item repaired or if necessary it will be replaced.
Are You Bonded For Theft?
Yes we are, although, insurance that covers theft only pays upon conviction of the accused. Fortunately, when you only send one person into a home to clean there is only one person to blame should a theft occur. The housekeepers know that if something were to come up missing, they would be the first person blamed. Because of this, the housekeepers have always been very cautious to make sure that nothing is moved or misplaced.
Do we send a group of cleaners? And do you always get the same cleaner?
No. It is depending on the job. Residential house cleaning can be one or more cleaners. If it is a deep-cleaning, after construction or commercial cleaning we may send two or a group of cleaners. If for any reason we send two cleaners on a hourly rate job, say for instance, a three hours job, that three hours will become one and a half hours.
All cleaners have at least two weeks of training with the company and use the same method of cleaning. Therefore, all cleaners works the same so you can be assured you will get a good cleaning at all time. The same cleaner can be available for the next visit. Nevertheless, due to scheduling conflict, the initial cleaner may be on another job or off that day. We will inform you if the initial cleaner won't be available.
Our staff is professional, honest, reliable and committed to delivering the highest level of customer satisfaction.